Twinn Inventory Privacy Policy

This Privacy Policy describes how Twinn Engineering (“we”, “us”, or “our”) collects, uses, and protects information in connection with the Twinn Inventory application (the “App”) and our related services.

Twinn Inventory is a scanner application that works with Zebra® scanners. We respect your privacy and are committed to keeping the data we collect limited and secure.

1. Information We Collect

We do not collect the contents of the barcodes you scan or any business records that you scan into your own systems.

The only information we collect is usage telemetry about how the App is used. This may include:

• Basic device information (e.g., device model, OS version).
• App information (e.g., app version, configuration flags).
• Usage events (e.g., screens viewed, features used, button taps).
• Performance data (e.g., error reports, crash logs, response times).
• Timestamps and counts (e.g., how often the App is used, uptime and connectivity metrics).

We do not use telemetry data to identify individual end-users by name, and we do not collect contact information (such as names, email addresses, or phone numbers) through the App unless it’s explicitly provided to us through a separate support or onboarding process.

2. How We Use Your Information

We use telemetry data strictly for the following purposes:

• To maintain and improve the performance and reliability of the App.
• To troubleshoot issues, errors, or crashes.
• To understand general usage patterns in order to improve user experience.
• To help ensure the security and stability of our services.

We do not use your data for advertising, marketing to end-users, or profiling individual users.

3. Data Sharing and Selling

We do not sell any data we collect.

We may share limited telemetry data with trusted service providers that help us operate and monitor the App (for example, crash reporting or logging providers). These service providers are contractually required to protect your information and may only use it on our behalf and in accordance with this Privacy Policy.

We may also disclose information if required by law or to protect our legal rights, users, or others, for example in response to a court order or government request.

4. Data Retention

We retain telemetry data only for as long as necessary for the purposes described in this policy, such as monitoring performance, improving the App, and meeting any legal or contractual obligations.

5. Security

We use reasonable administrative, technical, and organizational measures to protect the telemetry data we collect against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Children’s Privacy

The App is intended for use by businesses and professional users. We do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided us with personal information, please contact us using the information below, and we will take steps to delete such information.

7. Your Choices and Rights

Because the App only collects limited, technical telemetry data, there is generally no “account” or personal profile for us to access or delete. However, if you are a customer of Twinn Engineering and have questions about the data associated with your deployment of Twinn Inventory, you can contact us and we will work with you to address your request where possible.

8. Third-Party Services

Our App may rely on third-party services (for example, Zebra libraries, logging platforms, or analytics tools) to provide functionality and telemetry. These third-party services may collect or process data as described above on our behalf. We encourage you to review the privacy practices of any such third-party services if they are relevant to your deployment.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of the App after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices for Twinn Inventory, you can contact us at:

Email: contact@twinn.engineering

Website: https://twinn.engineering

This Privacy Policy is provided for informational purposes only and does not constitute legal advice. You may wish to consult with a qualified attorney to ensure this policy meets all applicable legal and platform-specific requirements (including those of Google).